We’re looking for a passionate Systems Support to add value to our Supply Chain Technology team!
This role is based in our Johannesburg Distribution Centre
Ensure the timeous and effective response to second line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systemsDocument the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams .Ensure incidents are resolved as per SLA agreementEnsure Access and Master data to all applications are managed accurately .Proactively review all environments to ensure the mitigation of risks .Build a sustainable working relationship with customers to ensure...