About the Role

The role is for a Systems Support Technician providing level 1 and 2 support to office‑based users and field technicians, ensuring IT systems run smoothly and issues are resolved efficiently.

Responsibilities

• Act as the first point of contact for IT‑related queries, diagnosing and resolving hardware, software, and basic network issues.
• Configure and support Windows laptops, Android devices, and iPhones, and troubleshoot business applications used across the organisation.
• Assist with user account management, permissions, and access rights in line with company security policies.
• Support the delivery of IT projects and upgrades, ensuring minimal disruption to users.
• Maintain accurate and up‑to‑date IT documentation.
• Work collaboratively with colleagues to continuously improve systems and processes.

Qualifications

• Experience working in a 1st/2nd line IT s...