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Location: Santa Cruz de Tenerife, ES

Talent Pool - Customer Support Agent with German

We are looking for aCustomer Support Agent with Dutch & English to join our talent pool for Customer Support Agents in Tenerife. Are you interested? Keep reading!

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• Interact with customers via telephone, e‑mail and web, providing technical support and problem‑solving expertise.
  
• Identify, evaluate and prioritize customer issues and complaints.
  
• Analyze customer problems and develop effective resolution plans.
  
• Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
  
• Evaluate new services, processes and technologies introduced at the helpdesk.
  
• Participate in traini...