Role Purpose

To provide support by handling inbound calls, managing electronic assistance requests, conducting clinical assessments, developing treatment plans and delivering telephonic counselling sessions.

Requirements

• A National Senior Certificate is essential
• Qualified Registered Counsellor (highly advantageous), Social Worker or Psychologist
• Minimum of 1 year's experience as a Counsellor in a formal therapeutic role is essential
• Proficiency in English
• Experience in Employee Assistance Programme (EAP) in a call centre environment is essential
• MS Office / Office 365 proficiency

Duties and Responsibilities

• Provide a comprehensive intake assessment and intervention with members requesting EAP services.
• Consistently apply the necessary counselling skills required to effectively facilitate all intake assessments.
• Identify risk and urgency, provide...