Summary WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS SC - Accounts Management This job (or announcement) is open to current permanent IRS competitive service employees in business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Responsibilities The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Analyzes and resolves tax processing problems using research methods beyond information submitted by the taxpayer to manually reconstruct and compile tax records in determining tax liability or refund entitlement. Identifies, accepts, or rejects claims. Identifies, relates, and cites tax law and case actions. ...