TCPS Analyst I - Japanese Language

Gurugram, HR, India(Hybrid)

**Job Description**

Travelers Cheques & Prepaid Servicing (TCPS) operations team ensures extraordinary customer service for our customers and merchants in a 24*7, multi-lingual environment. We manage servicing and operations for prepaid products giving support on all queries from a phone servicing and back-end operations perspective.

**Responsibilities**

+ Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
+ Handle Claims for lost/Stolen and Unable to Cash Traveler Cheques.
+ Handle Escheatment calls and faxes.
+ Process Refund Requests, Overspend and Excessive balance cases
+ Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
+ Respond to customer escalation and conduct a root cause analysis of the escalation...