Cvent is an exciting, fast-growing tech company providing industry-leading software to event professionals around the world — from online event registration and venue selection to mobile apps , email marketing , and more.
We’re looking for someone to lead and mentor a team, drive performance against service targets, support complex escalations, and partner across functions to improve workflows and the overall client experience. We’re looking for someone who brings strong people leadership, operational discipline, business judgment, and a passion for coaching others to succeed.
What will you be doing
Lead, mentor, and develop a team of Product Consultants to achieve SLAs and performance target
Ensure adherence to quality standards, policies, and operational guidelines.
Monitor real-time queues and escalations, ensuring timely resolution and risk mitigation.
Manage complex client escalations in partnership with Product, Quality, and Operations teams.
Conduct regular ...