Role Summary

Team Lead Content Provides encouragement to team members including communicating team goals and identifying areas for new training or skill checks.

Whats On Your Plate

• Team Management
  Continuously track and check teams performance to ensure it is consistent with Internal KPIs objectives and timelines
  Conduct periodic team briefings to maintain performance standards or address any changes in process flow
  Introduce or suggest process improvements by using knowledge and experience to improve overall output efficiency and productivity

• Process Optimization
  Develop SOPs to manage workload and adhere to SLAs
  Highlight key issues and areas of development to address with relevant internal stakeholders
  Enrich offline databases for ease of use and scalability

• Vertical Migrations
  Lead Vertical Migrations depending ...