This role is office-based in Mexico. The role requires professional fluency in English (spoken and written).

The Team Lead – Mexico Settlement Operations is responsible for supporting the day-to-day operations of the team while fostering a collaborative, productive, and positive work environment. The Team Lead partners closely with the U.S.-based leadership and acts as a bridge between management and the team.

Key Responsibilities

• In collaboration with US Leadership facilitate weekly meetings with team members and U.S. leaders.
• Identify, address, or elevate operational blockers impacting team performance.
• Support onboarding and integration of new employees.
• Reinforce operational standards, policies, and best practices.
• Promote teamwork, engagement, and professional development.
• Serve as a resource and mentor for team members.
• Provide on-time reporting to assigned clients (daily, weekly, monthly, adh...