As a customer care Team Lead, you will be responsible for driving the achievements of customer care targets and overseeing the daily operations of the customer care team.

Key Responsibilities

• Lead and motivate a team of customer care agents.
• Monitor team performance against targets.
• Develop and implement effective debt collection strategies.
• Provide coaching, training, and performance feedback to agents.

Qualifications

• Matric (Grade 12).
• 2 – 5 years’ experience in customer care, of which 1 – 2 years are in leadership.
• Strong knowledge of Customer Care processes.
• Strong conflict resolution and problem‑solving skills.