I. Job Summary
A Team Lead level position which requires to manage a direct and indirect team of 25-50 professionals.
II. Essential Duties and Responsibilities
Manage a team of BPO Supervisors & processors into the area of Accounts payable, collections, sales as per business alignmentTimely reporting of data, MIS and related metricsWorks with global stakeholders to complete the work requirement with highest accuracy and timeliness.Returns or resolves quality control issues in problem queues.Meets or exceeds individual productivity requirements.Follows standard procedures and introduces all new procedures into daily routineMentor the team to ensure excellence in performance and motivation levelsIdentify the areas of training and ensures to work with training function to get that completedResponsible for performance evaluation of the team on regular basisTrain and deve...