Elevate community support efforts as a Team Lead for FirstService Residential in Calgary. Lead a team dedicated to providing exceptional administrative support and service in both Calgary and Edmonton.
Your role will encompass managing a team of Community Support Services associates, ensuring effective administration, and upholding operational quality. You will be responsible for producing detailed documents, overseeing compliance, and facilitating training and evaluation processes. Collaborate with various stakeholders to enhance service delivery and implement impactful administrative improvements.
Key Responsibilities:
• Manage CSS associates and route tasks effectively
• Create, proofread, and distribute vital documentation
• Ensure adherence to regulatory requirements
• Conduct interviews and onboarding for new staff
• Oversee team performance assessments and feedback
Requirements:
• 3-5 years of experience in a supervisory capacity
• High school diplo...