Role : Team Lead Integration Consultant L2

Experience : 5+ years

Location : Hyderabad

Morning Shift : 4:30 am to 12:30 pm

Job Summary :

Reporting to the Line Manager, the 2nd Level Integrations Consultant is accountable for providing expert support IT products and services to customers. This role involves diligently logging all service requests, troubleshooting complex issues, and resolving cases efficiently within agreed Service Level Agreements (SLAs). Additionally, managing and prioritising the incident queue is a critical responsibility to ensure timely resolution. The consultants core mission is to foster and maintain strong, proactive relationships with customers. Acting as a customer advocate, they will lead by example in delivering exceptional service through effective incident resolution, detailed analysis, and transparent communication. By collaborating closely with the team, the consultant ensures highquality support standards ...