Reporting

Scheduling

Forecasting

Planning

*Overall experience of 4+ Years in the BPO Industry.

*At least 1 year experience in Team Management

·        Analysis – Strong Analytical skills

·        Should be able to handle & achieve the departmental requirements

·        Knowledge of VBA, MS Access, SQL (preferable)

·        Maintain data integrity

·        Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis

·        Should be open to change, Multi-tasking skills