Job Title: Team Leader (Customer Service)

Department: Customer Service Operations

Location: Ghansoli (Navi Mumbai)

Shift - Rotational Shifts (including night shifts)

5 days working with 2 rotational week offs

CTC- Up to 7LPA

We are looking for candidates who are on paper Team Leader.

Key Responsibilities

Team Leadership & People Management-

• Supervise and manage a team of inbound and outbound healthcare customer service agents.
• Assign daily workloads, manage rosters, and ensure optimal staffing coverage.
• Conduct regular coaching sessions, performance reviews, and training.
• Motivate team members to meet productivity, quality, and attendance targets.

Inbound & Outbound Call Op...