We're Hiring | Team Lead - International

Location: Ghansoli

Shifts: Rotational Shifts

Working Days: 5 days working | 2 rotational week-offs

CTC: Up to 7.00 LPA

Immediate Joiners preferred!

Roles and Responsibilities:

• Manage daily operations of the team , ensuring efficient handling of customer queries and issues.
• Knowledge and understanding of NPS & BQM
• Oversee shrinkage management to minimize losses and optimize productivity.
• Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives.
• Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer S...