We are looking for someone with customer service experience in a call centre set-up, must have a minimum of 4 years of experience, with a minimum of 1 year experience as a Team Leader/manager. This is a dynamic, hands-on role where you’ll manage operations, quality, training, and performance across a

diverse, multilingual team

working both remotely and onsite.

Key Responsibilities
Candidate must be reachable 24x7 for any help.
Experience in giving training / onboarding new hires,
Handle

team scheduling , should have

managed rosters/scheduling for teams working in multiple shifts.
Oversee

Quality Assurance ,

Training , and

Performance Management
Create and maintain

comprehensive reports in Microsoft Excel

(pivot tables, dashboards, etc.)
Conduct

interviews , lead

onboarding , and manage

employee reviews
Organize and lead

weekly client calls ;...