Basic Function Manage team handling Inbound Calls for policy servicing & updating client system with changes required for multiple insurance policies. Support client’s strategy by driving service excellence through effective management of an inbound customer contact center team, across multiple brands and products.

Basic Function:

• Manage team handling Inbound Calls for policy servicing & updating client system with changes required for multiple insurance policies.
• Support client’s strategy by driving service excellence through effective management of an inbound customer contact centre team, across multiple brands and products

Responsibilities:

Manage teams and ensure Service Level and quality targets are met

• Collaborate with client’s Partnering Performance team to relentlessly deliver solutions that will serve evolving customer needs and drive an exceptional custome...