Team Leader – US Outbound Sales

Mohali (On-site) | US Night Shift

Team: ~20 Agents | Exp: 4–6 Years (2–3 Years as TL – US Sales)

We need a floor-driven Team Leader who can drive revenue, improve conversions, and lead from the front in a fast-paced outbound sales environment.

Role Highlights:

* Own team performance (sales, productivity, quality)

* Run huddles, call audits & performance reviews

* Ensure dialer discipline & zero lead leakage

* Improve funnel conversion & agent effectiveness

* Coach, mentor & control attrition

* Maintain US compliance & quality standards

* Work closely with QA, WFM & Ops teams

Ideal Candidate:

* Experience in US outbound/telesales (BPO)

* Strong in sales metrics & conversion strategy

* Hands-on coaching & team management skills

* Data-driven & high ownership mindset

Why Join?

High-growth environment | Strong ownersh...