Team Lead – Product Support

About Greyti

pgreytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. Serving 30,000+ clients across 25+ countries, greytHR delivers AI-powered Hire-to-Retire solutions and is proudly Great Place to Work® Certified

About the Departme

ntThe Helpdesk SBU supports clients across the India region by resolving product and payroll-related queries through tickets, phone, email, and remote support channel

s.
Position Purp

oseLead and mentor a team of Product Support Specialists to deliver exceptional customer support, ensure SLA adherence, manage escalations, and drive continuous improvement in support operatio

ns.
Preferred Functional Knowl

• edgeIndian Payroll and statutory compli
• anceCustomer support operat
• ionsTeam handling and people manage
• mentStrong written a...