• Support a World-Leading Social Media Platform
• Location: Bridgetowne, Quezon City | Fixed Night Shift

Job Description

We are seeking a high-performing Team Lead to oversee a specialized team of AdTech Support Specialists and/or Customer Support Specialists. You will be responsible for driving operational excellence, coaching your team to troubleshoot intermediate- to complex-level campaigns, and ensuring that advertisers receive world-class support.

Key Responsibilities

• Operations Management: Monitor real-time queues (Zendesk, Salesforce) to ensure the team hits SLAs for response and resolution times.
• People Leadership: Conduct performance reviews, coaching sessions, and quality audits to improve team CSAT and technical proficiency.
• Technical Escalations: Act as the subject matter expert for complex issues involving campaign setup, TikTok/Meta Pixel tracking, and bill...