Team Lead, Service Delivery – Onsite in Iloilo City, Philippines

What You’ll Do

Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to meet TTEC and client metric performance goals, answer associates’ questions, guide them to resolve issues, and handle customer escalations while ensuring a quality customer experience as the first‑line manager.

You’ll report to the Manager, Service Delivery and act as a leader who encourages and motivates the team to resolve issues, accomplish goals, and influence their career mobility.

During a Typical Day, You’ll

• Coach associates to achieve company and client goals while addressing employee issues and coordinating training on new or revised processes.
• Manage multiple, complex, ongoing tasks and projects while monitoring attendance, processing payroll, and handling other administrative tasks.