NORTH-WEST UNIVERSITY (POTCHEFSTROOM CAMPUS)

DIVISION: SERVICE DESK

DEPARTMENT: INFORMATION TECHNOLOGY

POSITION NUMBER: P

POSITION: TEAM LEAD - IT SERVICE DESK

PEROMNES GRADE: P9

EMPLOYMENT TYPE: PERMANENT APPOINTMENT

Duties & Responsibilities

PURPOSE OF THE POSITION: Provide a Service Desk and information communication technology installation, maintenance and support function to NWU users to support their business functions. The responsibilities include:

1. Timely and effective processing and resolution of all information technology and telecommunication incidents, problems and requests following agreed procedures.
2. Coordinating the rapid and appropriate response for escalated higher-level problem resolution.
3. Providing advice on both new and established systems.
4. C...