Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Job Title

Team Lead

Reports to

Club Manager

Position Type

Full Time/Supervisor/Non-Exempt

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring all staff provide excellent customer experience.
• Very involved in front desk related tasks:
  • Answer phone calls politely and friendly to assist with questions or concerns.
  • Take information calls.
  • Assist in member check‑ins, sign‑ups, cancellations, and updating member account information.
  • Provide gym tours to potential members.
  • Facilitate member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensure adherence to all compa...