BRP is looking for a customer centric, analytical-thinker that will enthusiastically lead the Voice of Customer (VoC) program. With a strong team of analysts and coordinators,you will have the opportunity to deliver a best-in-class VoC program featuring a closed-loop approach for identifying customer issues, analyzing and researching feedback and generating actionable insights to drive changes within the global BRP organization.
The Voice of Customer (VoC) team lead is passionate about representing customer views, putting yourself in their shoes, championing processes, procedures, innovations and enhancements that when balanced with cost and revenue objectives, aim to increase customers overall satisfaction and loyalty. You are focused on incorporating the customers perspective to build brand loyalty, fix pain points and drive innovation. You will leverage your insights and expertise to advise key stakeholders and hold teams accountable for improving customer pain points, shaping...