Summary
A Team Leader for a Logistics Account will manage and support a team of approximately 10 to 15 agents.
Responsibilities
Assist agents in their development and guide them in their work, Monitor employee work schedules, absences, lateness, etc., Handle escalation and customer follow-up cases, Carry out coaching, Provide a report on a daily basis with the supervisor.
Qualifications
At least 2 years of experience in a customer service position. At least 6 months in a team leader position or the equivalent. Experience in the transportation field (An asset and encouraged). Good communication skills, written and spoken. Able to manage difficult cases. Interpersonal behavior, team player, innovation, diligence, and customer focus. Qualities, autonomy, resourcefulness, versa...