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Helpware is a technology‑driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best‑in‑class value‑adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
The Team Leader will be responsible for managing and overseeing a team of Customer Support Representatives handling the client's customer support operations. The role ensures that the team consistently delivers high‑quality support, meets defined service level agreements (SLAs), follows operational processes, and provides accurate and timely resolutions to customer requests.
The Team Leader will provide daily guidance, performance coaching, and operational support to ensure team members effectively manage customer support tickets, user access requests,...