**Customer Service/Support**
**Location**
- Sao Paulo, Brazil***
Job Title:
Team Leader - Dr Consulta
**Job Description**:
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
** Essential Functions/Core Responsibilities**:
- Responsável pela supervisão diária dos agentes de atendimento;
- Garantir que as metas e métricas de desempenho sejam alcançadas;
- Análise de relatórios de indicadores;
- Desenvolver ações para melhoria dos indicadores;
- Conduzir reuniões de equipe;
- Promover os valores da Concentrix por meio de comportamentos e atitudes.
**Location**:
BRA SAO PAULO Rua Tagipuru, 906 Barra Funda
Language Requirements:
Time Type:
Full time
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