Position Description

The Team Lead will be responsible for overseeing the day-to-day operations, build a strong team and shaping team members’ behaviors to accomplish desired results and will play a collaborative role in growing and implementing standards and processes. The role will involve managing a team of back-office staff or Contract Management Account, ensuring operational efficiency, and maintaining high-quality standards in all back-office processes.

Your future duties and responsibilities

• Assists with staff development and training.
• Assists with the development and implementations of processes/systems to monitor and record of employees
• Provides coaching and feedback and prepares necessary reports.
• Coach team members to review performance, provide instructions and directions, and set goals, while providing constant feedback when necessary
• Conducts meetings to keep the team updated with the current trends i...