KEYS RESPONSIBILITIES

• Supervise a team of Coordinators

• Provide domain knowledge and end to end service delivery

• Provide insights to the leadership on any areas of improvement and manage change within the process

• Resource management to ensure continuity of delivery and high-quality service

• Resource development and coaching and counselling to ensure learning and capability enhancement of CSAs

• Continuous monitoring to improve service delivery and ensure maximized efficiencies across all processes

QUALIFICATIONS

• Experience: 2 years and above
• Education: Graduate/Post Graduate
• At least 2-year experience in Health Care Account
• 2+ years healthcare call center and/or customer service experience required
• Active RN license not required
• Good Communication Skills <...