Team Leader for Awesome CX by Transcom- Davao

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Team Leader for our Awesome CX by Transcom Davao site. This role focuses on managing and leading a team of employees. Leading the day–to-day planning, operation and problem-solving of a team to meet with the required service level components, standards, and client targets. Offer creative solutions to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents. Provides help to management, including hiring and training, and keeps management/client updated on team performance.

Join our Awesome CX by Transcom Family as a Team Leader

• Monitor and conduct coaching on performance (metrics, save rate, AHT) and behavior (attendance & punctuality) of team members
• Monitor team members, participation to ensure the training they are ...