Our client in the Insurance industry is looking for a Team Leader to assist the call center in attaining sales targets.

Key responsibilities 

1.Achievement of sales (TCF)

· Assist with direct marketing sales processes, targets and team

· Contribute towards sales policies & procedures.

· Monitor the performance of staff

· Gather information on complaints and provide feedback to necessary parties

· Assist in compiling of statistics

· Assist with client queries 

· Monitor direct marketing campaign and measure results and assist with the implementation

· Assist non-performers

· Recommend possible incentives

· Assist in enforcing discipline

2.Responsible for Lead loading / allocation

· Ensure the call center is provided with leads. (Daily, weekly and monthly)

· Keeping record of leads loaded

· Ensure that internal dialer is loaded and monitored ...