If you’re looking for team leader jobs in Manila and want a role that offers leadership responsibility within a fast-paced telecom support environment, this Team Leader position provides an opportunity to guide frontline teams, strengthen performance, and ensure excellent customer experience. As part of hiring in Manila, this role suits individuals who can coach agents, drive KPIs, and maintain service quality across voice, chat, or email operations.

Job Description

About the Role

You will supervise customer service representatives, support day-to-day operations, ensure performance targets are met, and maintain strong service delivery standards. The role requires leadership capability, telecom process understanding, and the ability to manage performance through coaching, analytics, and collaboration with support teams.

Key Responsibilities

• Supervise a team of frontline agents handling customer interaction...