We are seeking an experienced and motivated Team Leader to manage, support and develop a Scheduling team. This role is key to ensuring a high‑performing, customer‑focused operation where service excellence is consistently delivered.

As a leader, you will oversee day‑to‑day performance, conduct, attendance and capability within the team-taking appropriate action where standards are not met. You will also champion continuous improvement, coaching your team to achieve high performance and professional growth.

Key Responsibilities

Leading the Scheduling team with a focus on performance, development and engagement

Ensuring full compliance with service desk processes, task management and operational standards

Using statistical analysis to monitor performance and ensure service levels are met

Managing conduct, attendance and capability, taking action where required

Driving a high‑performance culture through coaching and continuous improvement