Overview

A Team Leader should be an INSPIRATION!

#aNewHomeForYourCareer

Someone who manages and develops a team of assigned Agents to meet and exceed performance, maximize productivity, assure quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education. Review team and Agent performance and quality metrics on a regular basis within shift to ensure that all operational metrics are met.

Qualifications

Main Job Requirements

Education & Specific Training

• Matric or Equivalent (Essential)

Work Experience

• 2-3 years’ experience as an Operations Supervisor within the BPO Industry.
• Proven Coaching experience
• Account management & verification: login issues, customer information updates
• Proficiency with ServiceNow or similar ticketing ...