Overview

In the role of a Team Manager you will be responsible for leading a team within the SA Operations, providing strategic direction, ensuring the business delivers on the KPIs and service standards are met within their team. The role is responsible for leading the success of the individual team members through providing support and feedback. How you'll make an impact Manage day to day operations of the team ensuring compliance whilst maintaining high client service standards Build and maintain strong Client relationships and identify viable solutions to contribute to ensuring high levels of client satisfaction Identify any skill and knowledge gaps in business unit service provision and work with Direct Manager to develop strategies and processes to ensure services meet business and client requirements Observe and monitor processes (workflow process and work instructions), team performance trends and identify improvement opportunities or take remedial action t...