The Team Manager, Customer Success role leads a team responsible for the successful onboarding, implementation, and ongoing partnership of Pearson’s PALS (Performance Assessment for Learning Suite) solutions across K-12 district customers.
This role ensures districts achieve strong adoption and measurable impact from their investment, driving retention, customer satisfaction, and long-term growth. The Team Manager serves as a key connector across Sales, Product, and Customer Support to deliver a seamless post-sale experience.
**Key Responsibilities:**
**Team Leadership & Development**
+ Lead, coach, and develop a team of District Partner Success professionals
+ Set clear performance expectations aligned to retention, adoption, and customer outcomes
+ Foster a culture of accountability, collaboration, and continuous improvement
+ Manage resource allocation and regional/account coverage strategy
**Customer Success & Partnership Management**
+ Oversee post-sale ...