The Operations Manager is accountable to manage, develop and motivate a multi-site team to ensure the delivery of high quality service while understanding the appropriate compliance framework and service levels. This position's primary responsibility is ensuring organizational effectiveness by providing leadership for the organization's core functions.

People Leader Role: Yes

Individual Responsibilities:

• Allow for and contribute needed resources; coordinate work efforts as necessary; monitor progress; provide clear direction and communicate priorities; focus on key metrics and the achievement of short-term objectives
• Create an atmosphere in which timely and high-quality information is available; convey information clearly and effectively
• Set clear performance expectations; prepare effective performance plans and reward people for g good performance; step forward to address difficult issues
• Provide staff with monthly performance feedback...