General

• Know the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes for the outlet(s) assigned.
• Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
• Checks daily mise-en-place, cleanliness and set-up before service.
• Administers requisitions: food store, beverage store etc.
• Maintains logbook.
• Welcomes guests and assists in seating procedures.
• Supervises and participates in serving food & beverage according to standards.
• Assists the Host/ess in organizing reservations and table assignments.
• Establishes and maintains strong customer relationships and actively promotes repeat business.

In Room Dining

• Sets up In-room Dining service area on time before service and according to standards.
• Takes In-room Dining orders, ...