Supervisor – Customer Experience Team

📍 Lowestoft, Suffolk
💼 Competitive basic + benefits

Our client is a UK‑based manufacturer of patented commercial refrigerated drawer units, trusted by professional kitchens worldwide. They’re seeking a confident, solution‑focused Supervisor to lead and support the Customer Experience Team (CET) in Lowestoft.

About the Role

You’ll oversee daily operations, ensuring exceptional customer service across service, technical support, sales support, and customer journey management.
This role combines team leadership, customer service excellence, operational coordination, and commercial awareness — ensuring customers receive timely and effective support from installation through to ongoing service and maintenance.

Key Responsibilities

Team Leadership & Supervision

* Supervise and support the CET team in daily operations

* Allocate workloads and prioritise activities across service and sal...