Welsh Speaking Team Support Advisor

📍Llandudno Junction
💷 £15.10ph
📅 Temporary Contract - 3 Months Minimum
⏳ Likely Extension
🗣️ Welsh Language Essential

Are you a confident Welsh speaker with excellent customer service skills and strong IT confidence? We're recruiting on behalf of a government body for a temporary Team Support Advisor to join a busy frontline support team.This is a varied role where you'll act as the first point of contact for members of the public and businesses, providing information, guidance, technical support and signposting through a range of channels including telephone, email and online systems.
What you'll be doing:

Handling customer enquiries in both Welsh and English
Providing first-line support for digital services, including password resets and account access issues
Diagnosing customer needs and resolving enquiries at first point of contact where possible
Escalating more complex issues to specialist teams<...