Teammate – Customer Support Associate – Antipolo

Company: TaskUs
Location: 3F Xentro Mall, Sumulong Hwy., Antipolo, Philippines
Schedule: Cyclical, on-site in Antipolo – Lizzy's Watchtower
Open to Residents: Rizal and Metro Manila

Overview

As a Teammate Customer Support Representative, you will be the backbone of TaskUs, delivering exceptional customer experiences across multiple support channels while meeting key performance indicators and upholding company policies.

Responsibilities

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support channels.
• Filter content from the client’s website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and esc...