Major Duties

1. Ensures that the team/divisions¿ goals for accuracy and timeliness are maintained
2. Plans and manages the team workflow to accomplish critical tasks on time
3. Ensures that new procedures are effectively communicated and system training is administered where needed
4. Manages volumes of tasks to meet client deadlines
5. Escalates relevant and critical issues to management and all pertinent partners in a timely and efficient manner
6. Carries out complex activities with significant financial, client, and/or internal business impact
7. May have direct interaction with committees and/or Senior Management
8. Able to serve as a key subject matter expert and mentor to other more junior level employees
9. May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role)
10. More technically sound in area of expertise and has broader...