Business unit, Department, Reporting

Business Unit: CPS
Department: Field Services
Reports to: Ops Manager: Onsite Operations (M/S6)


Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.


Key Deliverables / Primary Functions

Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
Agreed plans or instructions to install or remove items of hardware and/or software (typically those ...