Reports to: Ops Manager: Onsite Operations (M/S6)

Core Description

Responsible for application and technical support to users at relevant client site/s. Identification, diagnosis and resolution of computer hardware, software, services, and applications

Key Deliverables / Primary Functions

• Providing technical support onsite or via remote-access systems, ensure prompt response and resolution of client support requests and service tickets.
• Successfully perform the full range of defined tasks (from monitoring and maintaining to repairing / resolving hardware malfunctions, software issues, networking problems, etc. - associated with the client installed hardware and software on a continual basis.
• Successfully installing and configuring client computer hardware, software, systems, networks, printers and scanners; ensuring that the agreed plans or instructions to install or remove items of hardware and/or soft...