Become a Tech Operations Engineer with a focus on incident management and delivery. Drive improvements in issue resolution and stakeholder communication for enhanced services.
In this position, you'll lead efforts to manage major incidents and identify underlying problems within applications. Collaboration with IT subject matter experts is key to your role. Responsibilities include optimizing detection mechanisms, creating dashboards, and ensuring effective communication with stakeholders throughout the incident lifecycle.
Key Responsibilities:
• Evaluate incidents based on defined severity and risks
• Ensure timely service restorations for major issues
• Coordinate command center initiatives as needed
• Provide clear and concise communication to all parties
• Conduct thorough root cause analyses and reporting
Requirements:
• 5 years of experience in a technical SDLC role
• Experience resolving technical incidents (3 years)
• Expertise in Java, with kno...