Competitive Hourly Wage based on Experience Full-Time
BobCAD is looking for a Tier 1 Technical Support Reception to provide our customers with excellent support services. You will work with the Technical team and assist with administrative functions.
What your role will be:
Respond to multiple calls and create tickets for customer call backsManage database entryPost Processor requests received and routed properlyRefund calls handled per proper protocol and follow through to completionLicensing of softwareE-mailing customersCollection, reporting and posting of weekly statisticsRegistration of softwareSchedule training events with customers and entered into CRMMonitor and respond to Customer Support Chat system What your roll will be:
Ability to answer customer questions quickly, effec...