Gigabit Networks is a high-growth Internet Service Provider, specializing in gigabit-capable connectivity for residential homes and businesses across the East Midlands, UK. As part of a rapidly growing sales channel within Gigabit Networks, we need a smart, energetic, self-starter who can support our residential customers for the duration of their contract with Gigabit Networks. This is a desk-based role and will be based in our Leicester Office on the De Montfort University Campus.

The day-to-day tasks of this role are listed below Handle customer enquiries, answering any questions and queries over the phone, or online. Provide support and comprehensive product/service information to customers. Build relationships with customers.

Assist customers with technical issues throughout the installation process and beyond Help customers with more complex day to day issues such as slow speeds, IP addressing, Wi-Fi set up etc. Give best advice on customers own infrastructure...