The Technical Support Agent (L2) will serve as a critical touchpoint for our clients, addressing technical issues, troubleshooting problems, and ensuring a seamless user experience. This role demands a tech-savvy, customer-focused professional who can efficiently communicate across multiple channels, support clients in a multilingual setting, and is motivated to help drive our growth and leadership in the tech support space.

Key Responsibilities

Customer Support

• Address client inquiries and technical issues via phone, email, and chat, skype ensuring quick and professional responses.
• Guide customers through troubleshooting steps to resolve technical problems.
• Follow up with clients to confirm issue resolution and gather feedback on the support experience.

Technical Troubleshooting

• Diagnose and resolve software, system, or network-related issues.
• Escalate recurring or complex iss...