For our Customer Service team, we are looking for a Tech Support Agent – 2nd Level Support to support our Swiss market . In this role, you will be responsible for analyzing and resolving complex technical inquiries related to domains, hosting, web, and email services . You will support and further develop a diverse portfolio of Swizzonic products and services , while working closely with internal teams and external partners. You thrive in a dynamic environment, stay calm under pressure, and enjoy solving challenging technical problems.

Your Responsibilities

• Handle technical inquiries and incidents within 2nd Level Support
• Analyze and resolve complex issues related to:
  • Domains & DNS
  • Hosting
  • Email services
  • Web technologies
• Take over escalations from 1st Level Support and drive them through to full resolution
• Coordinate with internal teams, partners...